Cafection | Evoca Consolidation

This news has been updated on December 13, 2019.

Evoca Group

In 2017, Evoca S.p.A. formed a joint venture with Cafection Enterprises Inc. and, in 2018, acquired Vendors Exchange Global Services (VEGS). Also in 2018, Evoca USA and Cafection unified their respective sales teams into one team, intensifying our presence across North America and reaffirming our position as an industry leader.

At Cafection | Evoca, we strive to continuously improve the quality of our services. In this spirit, we are excited to announce the reorganization and simplification of our parts and equipment ordering processes for all our brands: Cafection, Necta, Saeco and Wittenborg.
Cafection | Evoca logo

A Consolidation Process in 2 Phases

Phase 1 – WARRANTY, PARTS ORDERS & FINANCE

Starting December 1, 2019

 

Warranty service and parts will be handled by Cafection | Evoca After-Sales team.

Parts orders for Cafection | Evoca equipment will be processed and shipped by Betson Enterprises. Vendors Exchange will no longer process Cafection | Evoca parts orders.

Finance and accounting will be handled by Cafection | Evoca head office.

Contact Table Phase 1

Phase 2 – BREWER ORDERS

Starting December 16, 2019

All equipment orders will be processed and shipped by Cafection | Evoca Customer Service team.

**Please make sure to issue upcoming Purchase Orders (PO) under the name of Cafection | Evoca.**

Contact Table Phase 2

Not a Cafection | Evoca Client Yet?

We kindly ask you to fill out the Cafection | Evoca Application Form and provide all required information as soon as possible (return instructions are included in the document). Please refer to Mr. Olivier Robitaille at orobitaille@cafection.evocagroup.com if you have any question or comment.

Not a Betson Client Yet?

If you do not have a Betson account, please contact them or fill out their Application Form.

Our total focus is to ensure this transition goes smoothly. If you have any question or comment about these new processes, please do not hesitate to contact our Customer Service at 800‑561‑6162, ext. 311.